The Epic Analyst works closely with clinical stakeholders, departmental operations staff, and other IT teams to ensure the Epic system meets the needs of our providers and supports high-quality patient care, safety, and efficiency.

Responsibilities: 

I. System Design, Build, and Implementation

• Module Expertise: Develop, configure, and maintain the assigned Epic application module (e.g., Inpatient, Revenue Cycle, Orders, Cadence, Radiant, Willow, etc.) based on functional specifications and business requirements.
• Workflow Analysis: Collaborate with subject-matter experts (SMEs) to analyze, document, and validate clinical or business workflows. Translate complex operational needs into effective, stable, and user-friendly Epic build decisions.
• Documentation: Create and maintain comprehensive system build documentation, functional specifications, and decision logs to ensure transparency and continuity.

II. Testing and Quality Assurance

• Testing: Develop detailed test plans and scripts for unit, integration, and user acceptance testing (UAT). Execute testing and manage the timely resolution of defects and issues identified during the testing phases.
• Go-Live Support: Provide at-the-elbow support and serve as a key resource during system upgrades, new module implementations, and facility go-lives.

III. Optimization and Support

• Tier 2/3 Support: Serve as a high-level troubleshooting resource for end-users, analyzing root causes, and resolving complex technical and workflow-related problems within the assigned Epic module.
• System Maintenance: Manage routine system maintenance, including applying system updates, new feature releases, and general patching, ensuring continuous operational stability.
• Optimization: Proactively identify and implement system optimization opportunities to improve user efficiency, enhance patient safety, and maximize the value derived from the Epic EHR.

IV. Regulatory Compliance and Training Support

• Compliance: Ensure the Epic build and workflows comply with organizational policies, industry standards, and relevant regulatory requirements (e.g., Joint Commission, HIPAA, CMS/MIPS).
• Collaboration: Partner with the training team to validate training content and provide subject matter expertise for end-user education.

Qualifications/Requirements:

Experience:

• Minimum of 2+ years of hands-on experience as an Epic Analyst, Builder, or Consultant in a hospital or integrated healthcare environment, required
• Experience supporting multiple facilities or an integrated delivery network (IDN), preferred
• Experience with Epic reporting tools (e.g., Clarity, Caboodle, SlicerDicer), preferred
• Additional Epic certifications in related modules, preferred

Education:  

• A bachelor's degree in Health Informatics, Computer Science, Nursing, or a related clinical or technical field is required.

Licenses / Certifications:  

• Epic Module Certification in job-related module(s) is required to be obtained within 6 months of hire and renewed quadrennial
• Current Epic Certification in at least one Epic application module(specific module certification may be required upon hiring depending on team needs), preferred
• Additional Epic certifications in related modules, preferred

Other:

• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication abilities, and the capacity to work effectively with both technical and non-technical stakeholders.