Posted: 28-Oct-25
Location: Bend, Oregon
Categories:
Internal Number: R1020112
About St. Charles Health System:
St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture.
What We Offer:
Competitive Salary
Comprehensive benefits including Medical, Dental, Vision for you and your immediate family
403b with up to 6% match on Retirement Contributions
Generous Earned Time Off
Growth Opportunities within Healthcare
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Epic Revenue Cycle Analyst & Informaticist 2
REPORTS TO POSITION:Manager, Information Technology
DEPARTMENT:Information Technology
DATE LAST REVIEWED:July 2025
OUR VISION: Creating Americas healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The Information Technology (IT) Team provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience. We are also responsible for workflow investigations to determine root causes and deliver the best solutions
POSITION OVERVIEW: The Epic Revenue Cycle Analyst & Informaticist 2 at St. Charles Health System is responsible for planning and executing all facets of the Revenue Cycle lifecycle for those software applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. They coordinate all decisions and issues arising for an application area and conducts the workflow assessment, solution design, build, testing and deployment of the Epic Electronic Health Record and supporting IT systems. The Analyst Informaticist will know the EHR systems capabilities and functional use and apply their knowledge of Patient Care and Business workflows to successfully maintain a standardized system that meets lean process needs and best practices. This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Leads process improvement efforts; remains familiar with industry best practices; develops and maintains a roadmap for future system improvements; ushers through simple to complex system environment changes.
Collaborates with system users towards continuous improvement of the business value delivered by our software applications. Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.
Leads integrated area workgroups across application and operational teams.
Understands the choices involved in application configuration and manages choices which support the guiding principles and strategies of the organization.
Performs in-depth analysis of workflows, data collection, report details and other technical issues associated with the Epic EHR.
Investigates standardization and process improvement opportunities while making build decisions.
Organizes and vets potential system enhancement needs and prepares details of specifications needed; prioritizes and implements requested changes to the system.
Ensures validity and integrity that interfaced data meets business requirements.
Ensures Epic Gold Stars program requirements are understood and maintains Honor Roll specific criteria within application.
Evaluates Community Connect needs and how they integrate with design.
Participates in Governance Committees such as domain groups, RAC, CPAC, etc.
Obtains proficiencies in other applications including Data Courier.
Designs and executes small-to-medium scale application testing as required. Supports large-scale testing efforts as assigned.
Troubleshoots, identifies root cause, and documents problems of simple-to-high complexity for assigned applications and systems.Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.
Analyzes and manages systems of simple-to-high complexity to ensure service level agreements are met.
Collaborates with caregivers across the enterprise to build strong relationships; forms relationships with vendors to build strong partnerships.
Maintains data integrity and security for assigned applications and systems.
Assists in the preparation for and conduction of user training when required.
Works with team leads and management regarding apparent priority and schedule conflicts.
Collaborates with system users to provide business reporting; collaborates with the Infrastructure Team to provide system performance reporting.
Manages small-scale projects and completes the associated Project Management deliverables as assigned. Completes project tasks of simple-to-high complexity as assigned.
Develops system documentation as assigned per standards; drafts minor changes to policy and procedures relating to documentation.
Participates in on-call rotation, as required, and participates in after hour escalation calls.
Supports the vision, mission and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: Bachelors degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelors degree.
Preferred: Graduate of an accredited college or university. Bachelors degree in public or business administration, management information systems, or computer science.
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Epic certification in one (1) Revenue Cycle application. Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. This will require overnight travel. Must pass Epic certification exam within 3 months of completing Epic certification training courses. Ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
Preferred: Certified and/or licensed in Revenue Cycle or IT-related field (CRCR, CRCP, RCMS, etc.)
EXPERIENCE:
Required: Minimum of four (4) years paid experience, two (2) of which need to be as an Epic Analyst. The other two (2) years should be experience in a healthcare environment which includes systems and procedure analysis, project management, system support or operational experience in business or Revenue Cycle area.
Preferred: Experience with Revenue Cycle workflows (Front End, Scheduling, Registration, Referrals, Billing, Charging, Claims).
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Skills:
Build Relationships and Provide Exceptional Customer Service: Develops and maintains a high level of trust and respect with our customer base, internal and external. Core elements: keeping promises; following through on our commitments; demonstrating that customers needs are important through our actions; and going out of our way to help them.
Time Management / Organization: Requires a demonstrated ability to manage and accomplish administrative, application maintenance, problem- solving and project tasks simultaneously, while meeting deadlines and delivering high-quality outcomes. Ability to work under pressure in a fast-paced environment. Strong analytical, problem solving and decision-making skills. Ability to multi-task and work independently.
Communication: Effectively communicates with customers, peers and vendors verbally and in writing. Communicates effectively with physicians, caregivers, peers and managers.
Decision-Making: Participates with cross-functional teams to make the best decisions meeting the needs of St. Charles, our patients, our caregivers while not compromising stability, performance or usability of applications. Ability to interact with a diverse population and professionally represent SCHS.
Design: Understands design features and limitations of those applications for which the incumbent is responsible. Knowledge of and continuous learning in the design principles which guide best-practice solutions for our patients and caregivers.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.
Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.
Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.
Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
Is Exempt Position?
YesJob Family:
ANALYST INFORMATION TECHNOLOGYScheduled Days of the Week:
Monday-FridayShift Start & End Time:
0800-1700