IT Helpdesk Specialist Intern, UMBC in Columbia, MD for University of Maryland Medical System

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IT Helpdesk Specialist Intern, UMBC

Job DescriptionGeneral SummaryThe primary objective for the Intern position is to gain an understanding and contribution to the support of IT end-users in a hospital environment. Participates in a full-range IT support department with high volumes and exposure to operational components including infrastructure, applications, processes and the overall impact IT Service Management has on patient care and the business of healthcare in a shared-services environment.Under direct supervision, provides IT customer service support, interacting with staff in a professional manner while providing excellent customer service as the highest priority responding to and resolving or escalating

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