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Department

Summary

This position specifically supports the Patient Access team which is responsible for ADT, Cadence and HIM module(s) within Epic. Additionally the ideal candidate will be experienced and certified/proficient in Cadence, Cheers, and Prelude. MyChart, RTE. Welcome, and Referrals and Authorizations experience is a plus.

Under general direction, the Epic Application Analyst II is an Epic certified or proficient individual, who is responsible for the support, analysis, design, build, configuration, implementation, workflow documentation, and educational support of the assigned Epic application software, in alignment with organization's policies, procedures, and business operations.

Is knowledgeable about Epic or healthcare IT system functions. Readily displays the ability to diagnose issues, identify appropriate resources and escalations, and propose creative solutions to complex problems.

Understands the functions and processes of key customer departments and can coordinate and communicate effectively with a variety of stakeholder groups.

Can function independently at the level that will allow them to participate in the 24x7 on-call rotation and coordinate and deliver team level project requests.

Works with the objective of delivering elegant solutions that are intuitive, empowering, efficient, scalable, sustainable, systems focused, and foundation based. Maximizes use of Epic foundation functionality to enhance user experience, limiting custom solutions when foundation tools are available.

Uses analytics to drive workflow changes and process decision. Develops measurements and tools for monitoring value and success of system changes. Facilitates a handoff of monitoring value and success to operations. We strive to maintain a 90% Epic enhancement adoption rate.

Essential Functions:

• General
  
• Plans and organizes time effectively.
  
• Partners with Epic end users to identify needs, opportunities, weaknesses, and issues to provide solutions and improvements. Which may include attending site visits, validation sessions, and other integrated sessions.
  
• Participates and guides the phases of system changes, including design, build, testing, documentation and education.
  
• Complies with department processes for change management and risk mitigation. Using tools such as Epic Content Management, Data Courier, and other department tools.
  
• Communicates with team, stakeholders and vendors to discuss the status of issues, trends, deliverables, end-user concerns, and anticipated milestones. Provides feedback to vendors on existing functionality and desired new / modified functionality to enhance overall system capabilities.
  
• Maintains and reviews the status of projects and escalates issues and risks on an ongoing basis with leadership.
  
• Follows standard work for documentation of all solutions ensuring consistent deliverable and reusable solutions
  
• Actively reviews and responds to vendor, enterprise, and team correspondence.
  
• Makes use of IT and enterprise problem/request tracking tools. Keeps current documentation on all assigned tasks. Completes work status and time allocation documentation as required.
  
• Work with training staff to ensure documentation and training materials are in line with delivered solutions.
  
• Makes formal and informal presentations to leadership and end users both orally and in writing.
  
• Participates in Epic team integrated workgroup(s).
  (50%)
• Provide primary support to Epic end-users
  
• Break/fix support
  
• Identify reoccurring issues or weaknesses, and proactively document solutions to expedite issue resolution.
  
• Standing maintenance tasks such as, managing and acting on error reports, work queues, and other notifications.
  (25%)
• Service Requests/Projects
  
• Follow established processes to complete service requests.
  
• Leads or participates in the evaluation, solution analysis, prioritization, and delivery of changes to existing system or workflows. Evaluates and presents feasibility, effort and timelines required to complete customer requests.
  
• Create and execute project plans - defining deliverables, developing and managing schedule, task identification and ownership, and overall status tracking.
  
• Maintains regular communication with project team members and leadership as role dictates.
  (25%)

Education:

• Associates Degree Required

Work Experience:

• 1-3 years One-year of Epic application support experience Required and
• In lieu of an Associate's degree, HS/GED and four (4) years Epic application support experience Required and
• Epic build experience preferred

Licenses:

• Epic certification or proficiency in any application, required.

• Epic proficiency (with certification qualifying score) in core area of support required within 6 months, certification in core area of support within 12 months required to maintain employment.

• Obtaining additional proficiency, certification, or badges related to assigned modules may be required based on department's operational need and at manager discretion)

• All required certifications must be kept current as a condition of continued employment.

Knowledge, Skills and Abilities:

• Ability to adapt and excel in an evolving technical environment; identifies and validates the appropriate solution to meet various needs.
• Understands the Epic system capabilities, and limitations in supporting various workflow and process requirements of the enterprise.
• Demonstrates strong ability to identify, analyze, and solve problems. Can use analytical reasoning to determine root causes, define the problem, generate solutions, and implement the best option.
• Communicates in a way that builds relationships and fosters collaborative work. Tailors the mode and content of communication to both technical and non-technical colleagues in and outside of the organization.
• Displays high level of initiative, including the ability and willingness to take ownership of work, recognize assignments or tasks that need to be completed, seek out additional assignments or tasks, and help others.
• Exceptional organizational skills with an ability to handle multiple efforts of varying priority, demonstrating flexibility with respect to changing organizational needs. Ability to work both independently and as part of a team to accomplish goals.
• Supports Denver Health's mission, values, and vision of growing alongside the community to become a complete health care system, proudly providing care for all residents -- at every point in their lives.
• Intermediate skills in Microsoft office suite

Shift

Work Type

Salary

Benefits

• Competitive pay

• Outstanding benefits

• Education opportunities

• Shared leadership and advancement opportunity

• State-of-the-art facilities

• Immediate retirement plan matching

• Professional clinical advancement program

• Participation in evidence-based projects

• Public Service Loan Forgiveness (PSLF) eligible employer

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Excellence- We are better every day

• Compassion- We care for everyone

• Relentlessness- We fight for everyone

• Stewardship- We use resources responsibly

• Learning- We educate the next generation

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For read more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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