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Posted: 26-Aug-23
Location: Davenport, Florida
Salary: Open
Categories:
Internal Number: 23030206
Description
All the benefits and perks you need for you and your family:
· Benefits from Day One
· Paid Days Off from Day One
· Student Loan Repayment Program
· Career Development
· Whole Person Wellbeing Resources
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule:â¯Full Time
Shift:â¯Monday through Friday 8 am to 5 pm
Location: Support Polk County Practices and Occasionally Highlands and Hardee
The community you’ll be caring for: AHMG West FL
The role you’ll contribute: The Training Analyst II is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets. Successful candidates will maintain and display subject matter expertise in EHR, ancillary applications, and standard workflows to operationally support Physician Enterprise and regional initiatives. The ideal candidate will oversee the provision of multidisciplinary education and training and can effectively evaluate workflow to assist the staff with best practice implementation and sustainment. The Analyst will collaborate with others to ensure that content is developed and constantly refined to improve outcomes, and to ensure that the education delivered supports process improvement and optimization targets identified by the organization. The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices. The Analyst will collaborate with clinical, financial, operations, access, and other teams to ensure the designed training strategies and education programs support best practice workflows.
The value you’ll bring to the team:
· Develop, deliver and support EHR and ancillary training efforts and continuing education training across the medical group.
· Deliver onboarding, training, go-live support, and develop continuous improvement strategies for new department acquisitions and new Providers.
· Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects.
· Actively participates in best practice sustainment efforts through solution development, implementation, activation, and post go-live support.
· Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level.
· Work in cooperation with various team members to deliver highly effective training and support to all levels of end users.
The expertise and experiences you’ll need to succeed:
· Minimum qualifications:
o Has extensive EHR implementation and training experience.
o Demonstrates extensive knowledge of adult learning styles and training delivery in support of physician practice operations.
o Ability to identify education and training needs in a healthcare setting and actively participate in program optimization activities.
o Demonstrates advanced knowledge of developing, coordinating, and implementing various training methods and techniques.
o Actively assesses staff support needs to plan, develop, coordinator, monitor and evaluate training within an ambulatory healthcare environment.
o Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS).
o Displays advanced knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner.
o Demonstrates advanced knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, compliance practices, and medical information management.
o Experienced in all Microsoft Office applications.
o Must have a valid driver's license and reliable form of transportation
o Bachelor's degree or 7 years of highly relatable experience
o 3+ years training experience in a healthcare environment
o 2+ years physician practice operations experience
o Experience with process improvement methods and tools, e.g., Lean/Six Sigma
o Experience in adult learner education/teaching experience
o Epic Credentialed Trainer Certification (must be obtained within 60 days)
· Preferred qualifications:
o Prior Epic experience or Credentialed Trainer Certification
o Experience in process mapping and process mapping tools (Microsoft Visio)
o RN/CMA/RMA/EMT or other healthcare licensure or certification for clinical roles