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Device Support Analyst - Duke Health Technology Solutions - Durham
The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices. The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to identify the solution. Duties and ResponsibilitiesUnder direct supervision, provide accurate, timely, and effective solutions for end user computer problems to ensure end user productivity. Provide timely response to customers, in accordance with service level agreements. Research, resolve and respond to incidents and requests reported by customers regarding end
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