This is a remote position.

You.

You bring your body, mind, heart and spirit to your work as a Remote Lead Program Manager.

Youâ™re generous with your thoughts, your partnerships and especially your voice, because your opinion matters.

Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and Paid Time Off. We also offer financial wellness tools and retirement planning. 

We.

Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.

Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.

Weâ™re proud of what we know, which includes how much there is to learn.

Your day.

As a Remote Lead Program Manager, you need to know how to:

The Lead Program Manager will be an exceptional facilitator and change agent for the essential functions of Service Management.

• This individual ensures that standardized and effective methods, processes, and procedures facilitate Enterprise Service Management and proactively drive transformation.


• The Lead Program Manager is knowledgeable in all Service Management process areas, with advanced knowledge in all phases of their designated process areas. Positive relationships with business partners and other functional leaders will be essential.


• This leader autonomously manages their designated process areas, and provides mentorship to the process support team, promoting a collaborative team environment.


• The Lead Program Manager champions continuous improvement and automation across all Service Management processes, leading improvement efforts to advance process maturity, and is expected to identify opportunities to improve the day-to-day operations and efficiency of the organization.


• The Lead Program Manager represents and promotes Service Management processes to the business, IT leadership, and other process owners, supporting process adoption and compliance. This leader must have a strong overall understanding of the complexity of the systems, technologies, and services supported by the Service Management processes.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• Owns their designated Service Management practices, with overall responsibility for process strategy, execution, and continual improvement


• Regularly reviews and updates policies, process and procedure documentation, SOPâ™s, and other cont ent for designated process areas, and ensures integration and synergy across practices


• Develops and leads training efforts to promote overall process knowledge and adoption, as well as provides training and guidance for process practitioners in the day-to-day operations of, and updates to, designated process areas, as well as integration and synergy across practices


• Monitors and influences KPIâ™s to drive process effectiveness; initiates action as a result of data analysis


• Leads process audits to ensure compliance to established policy and process standards, and provides associated leadership reports


• Participates in Agile/Scrum work streams through story creation and backlog grooming for designated process areas and across Service Management practices


• Coordinates and supports change related testing and deployment support


• Initiates and leads best practice sharing and continual improvement efforts to mature and drive value for the Service Management processes


• Identifies and promotes efficient and effective process integration across Service Management practices, providing mentorship and coaching to the process support team


• Drives maturation of Service Management tool (ServiceNow), including process automation, to ensure maximum effectiveness in process execution and reporting capabilities


• Functions as the primary point of escalation for routine day-to-day process operations or process issues that may arise for designated process areas, and secondary point of escalation for all Service Management practices


• Facilitates Service Management program goals through management of high impact, high profile operational committees including effective communication, process improvement facilitation, and project management to ensure commitments and timelines are achieved


• Leads Enterprise Service Management projects and related initiatives


• Routinely handles conflicts and politically charged situations to help drive teams to resolution Promotes mission, vision, and values of the organization, and abides by service behavior standards

Your experience.

Knowledge, Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, certification, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge of ITIL framework


• Process mindset


• Excellent analytical, problem solving and organizational skills


• Strong reporting and data analysis skills


• Able to identify dependencies and downstream implications


• Excellent understanding of business objectives and goals


• Excellent interpersonal/communication and presentation skills


• Ability to express complex technical concepts effectively, both verbally and in writing


• Able to translate highly technical information into simple terms for both technical and non-technical audiences


• Strong influencing and relationship management skills


• Self-driven to achieve goals independently and a collaborative team player


• Experience using office productivity tools (such as MS Office and Google suite), as well as other collaborative and flowcharting tools

Required:

• ITIL Foundations certification, or equivalent relevant experience


• Bachelor's Degree, or equivalent relevant experience


• 5 years relevant experience supporting Service Management process areas

Preferred:

• Bachelorâ™s Degree in Information Technology, Computer Science, IT Management or related field


• ITIL advanced certifications relevant to designated process areas


• Project Management certifications (CAPM or PMP)


• Lean; Six Sigma (Green or Black Belt)


• Agile/Scrum or similar industry certifications


• 7 years relevant experience within Healthcare IT


• Direct responsibility for process design, execution, and continual improvement


• Experience with ServiceNow, proficiency with core ITSM/ITBM processes


• Experience developing reporting capabilities for Service Management process operational and performance metrics and KPIâ™s


• Experience leading projects in a Project Manager role

Your next move.

Now that you know more about being a Remote Lead Program Manager on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.

 #LI-Remote