The individual is responsible for the design, administration, monitoring, troubleshooting and resolution of problems of Cisco Voice Applications and Carrier Connectivity. The individual will maintain up-to-date documentation of the system design, and the operations and procedures manuals. The individual will provide in-person training to end users on the uses of the telephony infrastructure. The individual will assist with the implementation of projects and other duties as requested. The individual will be a part of a rotating on-call coverage supporting emergency response.
DUTIES AND RESPONSIBILITIES:
Responsible for maintaining Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center, Cisco Jabber, and Cisco Finesse
Responsible for the configuration and maintenance of data circuits with carriers
Responsible for trouble shooting and resolving telephony issues within department SLA
Builds and configures phones and voice mail in support of moves, adds and changes
Designs, builds and configures call trees and IVR applications
Able to use third party tools in the support of the telephony system
Build and support integrations with third party software
Designs, builds and maintains solutions for Disaster Recovery efforts
Mentors junior staff to support the system
Provide on call after hours support in emergency or planned maintenance scenarios.
Strictly complies with change control procedures and processes, including effective testing and validation.
Works with other Information Technology teams to coordinate and integrate systems,
Provides training and assistance for all systems users.
Maintain confidentiality and security of computer files.
Ensures procedures and processes are in place to back-up files and provide recovery in the event failures.
Maintains a good working relationship with outside consultants and vendors.
Maintains a good working relationship within the department and with other departments.
Consistently demonstrates a professional, self-directed approach to department responsibilities.
Performs on call duty as required.
Accepts additional responsibilities as assigned.
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Adheres to dress code.
Completes annual educational requirements.
Maintains regulatory requirements.
Wears identification while on duty.
Maintains confidentiality at all times.
Attends department staff meetings as required within the department.
Reports to work on time and as scheduled; completes work in designated time.
Represents the organization in a positive and professional manner.
Actively participates in performance improvement and continuous quality improvement (CQI) activities.
Coordinates efforts in meeting regulatory compliance, federal, state and local regulations and standards
Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.
Complies with Benefis Health System Organization Policies and Procedures.
Complies with Health and Safety Standards and Guidelines.
BS degree in networking, telecommunications or information systems required.
As a not-for-profit community health system, Benefis is driven to provide the highest level of care. We serve nearly 230,000 residents across a 15-county region that is bigger than Connecticut, Massachusetts, New Hampshire and Vermont combined. Benefis is the largest non-governmental employer in the Great Falls area, with more than 3,000 employees. Benefis has 530 licensed beds (that includes 146 beds in long-term care, 71 in assisted living and 20 beds at Peace Hospice of Montana) and partners with over 250 area physicians.
Our hospital has been recognized for its exceptional work in quality care by providing a wide range of programs and services to help you live the best life possible. We’re here to help you “Live well.”
Benefis Health System came about when two Christian-based hospitals became one. Our founders believed in providing good care to all in need, and trusted that this would be accomplished. The Benefis name was derived using Latin root words: "Bene-" meaning good, and "fis-" for faith and trust. It’s these same root words that make up such terms as ‘beneficial’ a...nd ‘confidence'. Benefis has been a trusted provider of care for more than 125 years. And our name speaks to our commitment: good care one can put faith in.
Benefis is consistently ranked among America’s top hospitals by the nation’s leading healthcare ratings organizations for a range of services, including cancer care, joint replacement, stroke treatment, wound care and home health.
To learn more about our services, continue looking through our website at WWW.BENEFIS.ORG or call 406.455.5000.