All the benefits and perks you need for you and your family:
Paid Days Off from Day One
Whole Person Wellbeing Resources
Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Shift: Mon-Fri 8a-5p
Location: 2600 Westhall Lane Maitland FL
The community you’ll be caring for:
More than 800 physicians, 450+ advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.
The role you’ll contribute:The Training Analyst I is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets.
Successful candidates will maintain and display subject matter expertise in EHR, ancillary applications, and standard workflows to operationally support Physician Enterprise and regional initiatives. The ideal candidate will oversee the provision of multidisciplinary education and training and can effectively evaluate workflow to assist the staff with best practice implementation and sustainment.
The value you’ll bring to the team:
Support EHR and ancillary training efforts and continuing education training across the medical group.
Deliver onboarding, training, go-live support, and continuous improvement efforts for new department acquisitions and new Providers.
Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects.
Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level.
Deliver training using various platforms (i.e. in person, virtual, etc.) for both new and existing users including Providers, clinical support staff, front office/billing staff, and market leaders.
Analyze learning needs to ensure success of the training. Continuously improves engagement strategies to achieve desired learner comprehension and proficiency.
Regularly assess the education needs of end users through on-site visits, operational performance analytics, job and process analyses, and other metrics.
Identify and effectively communicate any change management risks, potential barriers, or delays as it pertains to the overall learning plan/strategy.
Collaboratively evaluate the effectiveness and success of the education program to identify continuous improvement efforts.
Assess operational performance analytics to summarize education gaps, determine the impact of training on employee skills, and develop action plans for onsite support.
Maintain a keen understanding of adult learning, training and education trends, development, and best practices.
Distribute Physician Enterprise communications to end users and assess user comprehension.
Identify opportunities to improve provider wellbeing, staff satisfaction, consumer engagement and satisfaction, and financial performance.
Serve as a liaison between the medical groups, Physician Enterprise, and Adventist Information Technology (AIT) teams.
Facilitate assessment of workflow processes before, during, and after system implementation and other operational initiatives.
Adhere to the AdventHealth Corporate Compliance Plan, to the rules and regulations of all applicable local, state, and federal agencies, and to the standards of all accrediting bodies.
Maintain policies and procedures related to the clinical information system.
Up to 50% travel may be required with occasional overnight stays.
The expertise and experiences you’ll need to succeed:
Associate degree, certificate, or 5 years of highly relatable experience
2+ years training experience in a healthcare environment
Ability to identify education and training needs in a healthcare setting and participate in related program development and instruction.
Must have a valid driver’s license and reliable form of transportation.
Experience in process mapping and process mapping tools (Microsoft Visio)
Excels at prioritization and coordination of multiple projects.
Experienced in application of Microsoft Office Suite with Microsoft Teams, Word, PowerPoint, and Excel skills.
Demonstrates knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, compliance practices, and medical information management.
Ability to develop and deliver effective training presentations and resources.
Displays knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner.
Self-motivated with excellent organizational, analytical, writing, and interpersonal skills.
Possesses strong conflict resolution and customer relation skills.
EHR implementation and training experience Preferred
Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS) Preferred
2+ years physician practice operations experience Preferred
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.