You.

You bring your body, mind, heart and spirit to your work as a Customer Service Supervisor.

Youâ™re equally comfortable with your interpersonal, technical, analytical and leadership skills.

Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.

Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll say hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.

Weâ™re proud of what we know, which includes how much there is to learn.

Your day.

As a Customer Service Supervisor you need to know how to:

·        Assist with the day to day operations the billing and patient accounts department with responsibilities including, but not limited to, supervision of personnel, participating in budgeting, financial management, employer and patient relations, and quality improvement.

·        Coordinate and supervise daily/weekly/monthly activities of customer service team members

·        Set priorities for the team to ensure task completion and performance goals are met for Quality, Compliance, Schedule Adherence, Service Level and AHT

·        Coordinate work activities with other supervisors, managers, departments, etc.

·        Identify and resolve operational problems using defined processes, expertise and judgment

·        Provide coaching and feedback to team members, including formal corrective action

·        Conduct annual performance reviews for team members

·        Provide expertise and customer service support to members, customers, and/or providers

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

·        High School Diploma or equivalent, required

·        Bachelorâ™s degree or equivalent years of experience, required

·        Minimum of one (1) year of experience with:

o   staff scheduling and administration

o   performance management and coaching for development of team

o   working in a contact center

o   leading a group of 10 or more in the capacity of Supervisor, Manager, or Lead

Your next move.

Now that you know more about being a Customer Service Supervisor on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.

Located in Broomfield, CO.