Physician Office Liaison Intermediate | AdventHealth Information Technology
Location Address: 410 South 11th St, Lake Wales, FL 33853
All the benefits and perks you need for you and your family:
Benefits from Day One
Whole Person Wellbeing Resources
Award-winning IT Department
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time, Monday – Friday
The role you’ll contribute:
The Physician Liaison Intermediate works independently with minimal supervision on technical issues of moderate complexity. Has technical expertise with skills to assess, evaluate, diagnose, troubleshoot and resolve technical incidents and requests. Is the subject matter expert on office EMR and Report Delivery and provides guidance, training and support on the applications to facilitate efficient workflow. Provides clear, detailed and concise documentation (including troubleshooting and steps to resolution) in the computerized tracking system. Performs in-depth research and conducts root cause analysis for complex report delivery issues. Conducts multiple quarterly office visits for established physician offices in defined geographical regions. Serves as Change Agent for the physician office personnel. Responsible for evaluating and processing computer access request per defined security position guidelines and updating databases. Actively participates in on-going technical and application training and outstanding customer service; accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
Subject Matter Expert in clinical Electronic Medical Records and Report Delivery applications for physician office staff functionality, conducts regular quarterly office visits for touch points in assigned geographical region. Facilitates proxy physician lists for staff and monitors access for staff.
Has technical expertise and assesses, evaluates, diagnose, troubleshoots and resolve technical incidents and requests. Effectively articulates defined technical specifications required for application installs for office devices. Competent in the utilization of remote control tools to assist in analyzing and solving issues.
Performs in-depth research and conducts root cause analysis for complex report delivery issues and works collaboratively with cross functional teams to obtain resolution. Builds physician office sites in the report delivery application and updates the database to ensure accurate report delivery and avoid interruption of service.
Provides clear, detailed and concise documentation (including troubleshooting and steps to resolution) in the computerized tracking system. Works independently to ensure individual metrics and service-level agreements are achieved per the defined standard operating procedures and work instructions
Participates in training sessions, seminars, meetings, etc. to remain current with technologies implemented within the enterprise. Provides initial training and re-trainings as needed to assist customer with navigation in the EMR and Report Delivery application. Shares application tips with office staff to improve workflow efficiency.
Serves as change agent for physician office staff. Tests and implements new and/or updated software packages and supports application upgrades.
Responsible for processing security access requests for physician office staff and 3rd party vendors. Evaluates and executes access requests for appropriateness. Instructs customers on computer security compliance guidelines as defined. Recognizes and identifies inappropriate use and escalates suspected security breach concerns.
The expertise and experiences you’ll need to succeed:
Associate’s degree in Computer/healthcare related field or 3 years’ equivalent experience in healthcare or healthcare IT
Experience in troubleshooting hardware and software issues to resolution – minimal 2 years
Fundamental knowledge of computer hardware and software
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.