JOB SUMMARY

Performs QA and training to improve facility operations. Develops and produces performance measurement reports and statistical data for use in gauging operational success of process improvements. Coordinates, develops, and conducts educational programs to include a variety of computer systems. Regularly rounds to ensure compliance and to deliver just in time training/instruction where needed.  Implements recommended process improvement changes on a departmental and staff level to assure successful outcomes.

ESSENTIAL FUNCTIONS OF THE ROLE

Participate in the interviewing, hiring, training and placement of front line staff originated by clinic training utilizing standard work methodology

Collaborate with management and staff to identify and assess learning needs impacting operational effectiveness

Conduct effective training programs for all phases and levels of the computerized operational systems crucial to financial and operational success

Develop and conduct effective training programs on operational best practices to improve staff morale, patient care, and operational efficiency, including but not limited to, instructional design, material development, train-the-trainer, and/or leading classroom/virtual learning

Assist with the development and revision of training materials, manuals, and evaluation materials

Maintain detailed records of training programs and participants and generate accurate statistical reports

Develop and update competency curriculum with processes, as well as instruction on application used to support the career ladder for front line staff

Maintain log of staff errors and conduct retraining as necessary

Develop and implement yearly assessment testing of staff on all applicable systems

Conduct comprehensive QA testing on identified measures

Ensure compliance with standard work, governmental regulations and Scott and White Policy through rounding on a regular basis and provide feedback reports to management once completed

Develop and report individual performance assessments to each employee

Create and implement new procedures, as well as revise existing procedures as necessary

Document and capture work flow analysis for the purpose of improving work flow and documentation for training purposes

Communicate procedural changes to staff and management

Work with front line staff and management on departmental level to assure procedural changes implemented into daily operations

Work closely with staff and department leaders to identify opportunities for improving hospital operations effectiveness, customer service, and financial performance

Work with departmental leadership in coordination and implementation of approved changes to assure successful outcomes on a department by department basis

Monitor key indicators and work with staff to assure facility goals are consistently met

Develop and accurately track and report operational and performance statistics in a timely manner

Monitor the data collection and reporting programs to ensure the integrity of the information being collected and furnished to management

Effectively modify programs, when required, to maintain and/or increase the usefulness of the operational performance system to management

Maintain full documentation of the functional specifications of each operational reporting system and modify the system when requested

KEY SUCCESS FACTORS

Know and understand SW internal process and procedures

Proficient in the use of the computer

Credentialed in applicable application within one year of hire

Knowledgeable of Clinical/Hospital/Operational or RCO processes

Knowledgeable in adult learning practices

Excellent verbal, written and presentation skills

Meet and maintain requirements of the Scott & White driver/vehicle safety policy

Ability to exercise initiative, judgment and decision-making in meeting objectives

Ability to supervise large groups of clerical staff in a training room environment

Ability to counsel clerical staff in a professional manner

Ability to maintain privacy of training exams and pre-published knowledge

Ability to travel, stay overnight (as necessary) and adjust reporting hours

BENEFITS

Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - A minimum of 2 years experience required

- CERTIFICATION/LICENSE/REGISTRATION -
       Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.