Supports the business solutions within the Revenue Cycle solutions portfolio including Scheduling, Registration, Charge Services/Revenue Integrity, Health Information Management, Patient Accounting, and Finance/General Ledger. Assesses, plans, develops, designs, implements, enhances, maintains, and supports these solutions using a variety of technologies.
Job Specific Duties
Assists users and IT personnel with training and development of user documentation.
Develops system design, including functional specifications, and implements strategies based upon the analysis of specific operational needs.
Evaluates, designs, builds, tests, and implements custom or vendor supplied software and develops system-wide reports to support information management needs.
Maintains production systems to ensure reliable performance.
Prepares complete unit, system, and integrated test plans and test methodologies.
Provides day-to-day operations support to customers as required.
Coordinates efforts between stakeholders from multiple areas in order to gather requirements, develop technical specifications, and test enhancements and other changes to these systems.
Identifies data integrity issues and analyzes data and process flows for process improvement opportunities.
Performs data analysis in order to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting.
Identifies policies and requirements that drive a specific solution.
Works effectively on project teams and meets deadlines in accordance to project manager's expectations
Works with stakeholders to build, test and maintain integration points with revenue cycle and clinical solutions
Provides ongoing 24x7 application support and troubleshoot problems when they arise
Work with all stakeholders to evaluate, approve and deliver requested system changes
Implements and follows internal Information Technology break/fix and change management processes
Follows MCHS policy and procedures regarding confidentiality and privacy of all related work activity, and in compliance with IT standards and regulatory practice (i.e., HIPAA).
Minimum Job Requirements
Bachelor's Degree Computer Sciences/Information Systems/Business major or equivalent experience with 3+ years' direct experience working with large scale enterprise information systems
3-5 years experience designing, implementing, and supporting solutions within at least one or multiple areas of the revenue cycle including patient access, health information management, revenue integrity, patient accounting/billing, and/or finance
3-5 years Experience working in a healthcare related field
Practical experience with project delivery and systems development life cycles
Knowledge, Skills, and Abilities
Master's degree in Business Administration, Computer Science, or Project Management with experience implementing and maintaining complex systems in a healthcare environment is desirable
3+ years of Cerner Millenium experience desired
Prior experience with patient financial services, patient access, and/or health information systems preferred
Ability to communicate effectively, both verbally and in writing
Ability to manage large scale projects and software deliveries
Ability to work effectively on team projects
Strong analytical, interpersonal, customer service, communication, and problem solving skills
Possess meticulous eye for detail and accuracy
Working knowledge of one or more programming languages/reporting systems, including RPG, COBOL, Java, XML, SQL, Crystal Reports, Hyperion, SAS, Cerner CCL
Knowledge of SQL databases and general knowledge of data structures
General knowledge of HL7 ADT Transactions
Solid skills working with PC and multiple software applications including Microsoft Word, Excel, Access and Visio
Nicklaus Children’s Health System, is the region’s only healthcare system exclusively for children. In addition to Nicklaus Children’s Hospital and a growing number of outpatient centers located throughout the tri-county area, the health system includes Nicklaus Children’s Hospital Foundation, the organization’s fundraising arm; Nicklaus Children's Pediatric Specialists, a nonprofit physician practice subsidiary; a management services organization, and an ambulatory surgery center. Our vision is to be where the children are. Ultimately, this means being there through all stages of health and life, both physically and emotionally. To be a trusted partner to children and their families, not only in times of illness, but throughout their life journey. Our mission is to inspire hope and promote lifelong health by providing the best care to every child.