Job Specific Duties

• Leads or otherwise significantly contributes to care improvement initiatives and protocol/guideline development.
• Assists with the financial plan and related services. Supporting the strategic goals for the Department and providing sufficient margin to enable reinvestment and continued advancement of clinical care, research, and training programs.
• Representation in hospital wide and departmental initiatives related to planning, securing extramural funding/donations, and committee participation such as safety and quality.
• Contemporaneously records and maintains all information pertaining to Administrative Services. Documentation to be provided electronically to employer on a monthly basis by the 5th business day following the end of each month.
• Provides leadership for the development and quality of new and existing programs that will enhance the depth and breadth of clinical services. Align the department goals with NCHS/Nicklaus Children's Hospital/Medical Group.
• Attends relevant NCHS/Nicklaus Children's Hospital/Medical Group leadership meetings as requested.
• Promotes teamwork and an environment of professionalism conducive to optimal outcomes and progress of the service.
• Participates in program and business planning to develop quality and service metrics.
• Utilizing the framework of the Institute of Medicine's six dimensions of quality, leads their respective clinical program in the identification of quality metrics, measurement of those metrics, and improvement of the quality of the clinical program.
• Works in collaboration with other programs and services essential to the enhancement of the care delivery to our patients and their families, leveraging interdisciplinary relationships to improve clinical services.
• Works with the hospital's multidisciplinary quality improvement program including utilization of evidence-based practice, data-driven outcomes management, error, and practice variation reduction and physician performance surveillance.
• Provides input for the development of administrative policies and procedures as necessary. Leads the development and revision of clinical policies and procedures for the program, as required by the program's accreditation standard, if appropriate.
• Advises and provides guidance on staff issues related to functional operational logistics, discipline, and for the clinical performance and obligations of the medical providers and members of the clinical team within the service/program.
• Monitors and reports on established quality dashboard specific to the program, service, or specialty.
• Monitors and provides leadership in ensuring optimal patient service, sustained volume, and enhancement of overall program performance. Maintains high patient experience scores.
• Addresses patient complaints related to physician performance/behavior affecting patient care and/or the patient satisfaction in a timely fashion.
• Accountable for ensuring the highest levels of compliance for the accreditation of NCHS/Nicklaus Children's Hospital/Medical Group and the Program leading to successful Hospital and Program accreditation/certification.
• Maintains a functional partner relationship with the NCHS/Nicklaus Children's Hospital/Medical Group managers/directors/VP's to develop and implement programmatic goals and tactics necessary to meet or surpass the established program specific metrics.
• Leads the preparation and execution of operational and capital budgets including recommendations for program or service enhancement, personnel, space, medical equipment.
• Partners with Nursing Director/Nursing Manager to routinely evaluate the appropriateness of nursing and ancillary staffing and patient placement conducive to the delivery of quality and safe patient care, particularly at times of high census.
• Accountable for the provision of an annual review report for the Program/Service inclusive of clinical, financial, and quality performance working in conjunction with the Quality and with Finance Departments.
• Maintains expertise in all electronic health record tools and ensures adoption, competency, and compliance for medical providers in program/team.
• Reviews department/program finances against budget and helps ensure fiscal integrity through optimal utilization of resources and cost containment initiatives.
• Provides input in the selection, orientation, and performance evaluation of the professional staff. Actively participates with the Program/Service Vice President in the selection of and in the performance evaluation of Department Director or Management Staff.
• Provides input for marketing promotions, web content, and other consumer or referring provider educational materials.
• Develops workforce optimization schedules that pertain to call, outpatient service coverage, inpatient coverage, etc. with administrative support to meet patient care program service needs. Ensures 24-hour physician coverage and seven days per week.
• Provides general supervision of clinical care within a program requiring specific direction as required by law or an accrediting body.
• Develops action plans for clinical excellence and program domination. Evaluates new technology and makes recommendations.