Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Internal Number: 8718537
1.0 FTE, 8 Hour Rotating Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Patient Admitting/Access Services (PAS) Assistant Manager oversees daily operations of the Patient Access Services onsite Admitting team and coordinates with other departments to ensure compliance with organizational policies and procedures. The PAS Assistant Manager is directly responsible for the quality and accuracy of patient registration and admission data, and provides leadership, coaching, direction, and disciplinary oversight of PAS Admitting staff. Develops and administers new programs and services; participates in Hospital strategic development and planning processes. The PAS Assistant Manager works closely with other Revenue Cycle leadership (including Patient Financial Services (PFS), Financial Counseling, Case Management, HIMS, and Revenue Integrity) to maximize revenue cycle efficiency and minimize payment denials. Serves a member of the hospital's management team and ensures that assigned programs, functions and operations conform to organizational goals and objectives.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.
Plans, organizes, directs, staffs and controls patient registration and hospital admitting (inpatient and outpatient) operations. Manages and oversees daily Patient Access Services Admitting operations, including new patient registration, patient admissions, patient status updates, and related coordination with clinical departments.
Collaborates with Patient Access Services Assistant Director and Revenue Cycle Operations Director to set operational performance goals and implement tactics to achieve goals within budget parameters.
Develops, maintains, and enforces departmental policies, procedures, and work practices to ensure maximum accuracy of patient demographic, financial, and insurance data.
Coordinates with clinical, Ambulatory, PCHA and revenue cycle department leaders to reduce preventable operational errors, minimize payment denials, and improve the care experience for patients and families.
Measures the effectiveness and efficiency of on-going procedures and coordinate procedural changes. Assists PAS Assistant Director by formulating admitting procedures required to support operational changes for hospital inpatient and outpatient services.
Represents assigned areas to other hospital departments and external agencies to coordinate activities, identify issues, resolve problems and share information; confers with hospital administrative, clinical and other personnel to resolve management and patient access issues.
Participates in organizational strategic planning activities to ensure the delivery of comprehensive and coordinated health services; serves on committees and task forces to address specific issues and/or represent the department as assigned; attends meetings and conferences as assigned.
Develops, recommends and implements quality control systems to ensure that assigned programs, services and activities are efficient, effective and in compliance with internal and external laws, policies and standards; develops systems pertaining to confidentiality, information security, safety, environmental/infection control, financial accountability and other related areas.
Develops tools to highlight operational strengths and reveals areas for improvement, and use these tools to develop new strategies for furthering the department's mission within the organization. Champions departmental practices to other stakeholders within the enterprise to promote overall enterprise improvement
Performs staff management functions by interviewing, selecting and providing training for new staff; by approving or disapproving recommendations from subordinate staff on personnel actions; by evaluating subordinates' performance; by hearing and resolving employee grievances; and by determining the need for and initiating disciplinary action in order to ensure adequate and competent staffing for the agency, program, division or institution.
Resolves escalated complaints and issues efficiently and tactfully, without compromising organizational integrity.
Ensures departmental functions are provided in compliance with federal, state, regional, and organizational regulations. Takes immediate corrective action to remediate any identified regulatory issues with departmental performance or operations.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Associate?s degree in a work-related field/discipline from an accredited college or university.
Experience: Three (3) of progressively responsible and directly related work experience, including experience managing and leading programs, work units or departments of comparable size, scope and complexity.
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Knowledge of ADT system(s) as applied in registration/admission/financial clearance and billing operations
Knowledge of Epic EMR and associated applications
Knowledge of Federal and State laws related to health care and hospital admissions
Knowledge of Medical Terminology
Knowledge of Medicare and Medi-Cal regulations, insurance and managed care reimbursement concepts and operational impact
Knowledge of business administration, including personnel management, planning and organizing work, delegating authority, motivating subordinates, appraising performance and administering discipline
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising as well as prepare clear, comprehensive written and oral reports and materials
Ability to Lead and influence a diverse team
Ability to foster collaboration to achieve shared goals
Ability to identify root causes of problems and develop solutions
Ability to establish, maintain, and adjust priorities
Skill in the use and operation of computers, office applications (Microsoft Word, Excel, Outlook, etc.), and equipment (copiers, printers, scanners, etc.)
Equal Opportunity Employer
L ucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.