RN, Registered Nurse Program Manager Quality Management - Clinics

Summary:

This position reports directly to the regional director and has accountability to the Manager Clinical Risk.The RN Regional Clinical Quality Champion provides guidance and direction to medical practice sites to drive patient safety and clinical quality. A Regional Clinical Quality champions uses clinical expertise and a working knowledge of clinical documentation in the electronic medical record.

In this role the RN is the regional clinical expert who rounds on practice sites to assess adherence to best practice and regulatory standards.This role is responsible for implementing policies and processes that assess, train and drive clinicians' clinical competence and positive patient outcomes.This is a continuous process of assessing needs in the region and working to set priorities and develop plans to close gaps.

The RN Program Manager Quality Management works primarily with clinical staff and practice managers to create a great place for clinical staff to work and provide care, with a focus on patient outcomes and the patient experience.As the regional expert, this role is accountable for defining structure for medical practice sites in his/her region and across other regions, collaboratively with other Regional Program Manager Quality Management and under the direction of the Manager Clinical Risk.

This is an autonomous strong nursing leadership role requiring team work with individual practice sites in the region and at times across all regions.The RN Program Manager Quality Management will work both independently with staff and providers, and with cross functional teams. This role carries out messaging, training and education face to face, by phone, email and via on-line presentations. This role continuously applies expertise in the following to drive change: researching and interpreting best practices for clinical skills and medical record documentation for all levels of staff, coaching, training, educating, analyzing and reporting data, and project management.

Under the direction of the Director of Quality/Chief Nurse of CHRISTUS lead quality initiatives to drive improvements in medical practices in an assigned region.

• Monitor email and phone inquiries about clinical practices and provide advisement & coaching face to face and remotely to medical assistants, nurses and providers
• Travel to medical practice sites to conduct assessments of Medical Practices for clinical quality and regulatory compliance
• Identify practice gaps and develop action plans
• Manage and measure performance improvements
• Develop and facilitate Clinical Education both face to face and on-line training
• Monitor clinical staff compliance/competence with best practices
• Analyze quality data and prepare quality reports
• Develop and write clinical policies and procedures
• Work with EHR training team to align initiatives
• Manage process improvement projects as delegated
• Develop expertise in coaching sites to achieve goals for incentive programs including:Meaningful Use, PQRS and the CTC quality program

Requirements:

• RN with Texas nursing license
• Previous Medical Practice Experience
• Experience communicating and presenting to all levels of staff face to face & on-line
• Ability to take direction and work autonomously to deliver results

Must have high level of computer literacy and proficiency in:

• Electronic Medical Record documentation & reporting
• Word:must be able to edit documents & create forms
• On-line clinical searches:must have experience identifying best practices and regulatory requirements through use of on-line information

Experience as Clinical Educator

• Quality Program/Process Improvement experience
• Experience working with change management in a large organization

High level of computer literacy and proficiency in:

• Athena Electronic Medical Record documentation & reporting
• Excel:data filtering, pivot tables, formulas and creating tables & graphs
• Powerpoint: ability to develop presentations for on-line meetings
• Bachelor of Science in Nursing
• Minimum of 5 years of nursing experience
• Registered Nurse 

Work Type: 

Full Time