IS Business Applications Manager

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

As the birthplace of the Nemours healthcare system, the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Del. honors our legacy of delivering exceptional care to the children of the Delaware Valley and beyond. Ranked among the nation’s best pediatric hospitals by U.S. News & World Report and honored with the ANCC’s Magnet Designation for excellence in nursing practice, we offer intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. In October, we will complete a multi-phase hospital expansion that will include new inpatient rooms, Pediatric Intensive Care Unit and Emergency Department. Additionally, Nemours duPont Pediatrics allows us to reach more children across the region through community-based physician services and collaborative partnerships with health and hospital systems.

Job Duties

Responsible for the daily oversight of enterprise Business Applications to ensure the optimal use of mission critical systems that enable Nemours to deliver excellent patient care and deliver reliable and accurate financial reporting. Oversee all aspects of a suite of financial applications and management of a team of application analysts.  Functions as a liaison to operational leadership to understand their business needs and challenges and collaborate on solutions. Provide technical support Enterprise wide, to the Nemours Business and non Business staff. Collaborate with the organization’s staff, vendors, IT colleagues and other stakeholders to identify user requirements, access available applications and technologies, develop detailed specifications, and evaluate and recommend solution options.  Effectively participates in leadership discussions to develop departmental goals, standards, policies and project prioritization, including budgeting and resource planning. Responsible for one or more department/accounting unit, program/services or projects.

• Understands the organization’s business goals and objectives, and client Business needs. Knows how to use IT processes to ensure appropriate solutions are implemented.  Contribute to the development of annual application strategies, budgets and plans.
• Maintains a current detailed understanding of strategic business initiatives and how they relate to organizational goals and objectives.  Ensures that as projects are implemented, the organization’s strategic initiatives are among the constant drivers and project guidelines.
• Demonstrates strong multitasking skills displaying the ability to manage staff, many tasks and daily operation.  Responsible for ensuring excellent customer service.  Provide direction to Senior Application Analysts and Application Analysts.
• Manage project resources, both human and monetary.  Identify resources short falls and communicates with Director.  Make recommendations for staffing changes or enhancements where appropriate.  Allocate project resources appropriately for cost effective implementations and application utilization.
• Organizes, facilitates, and coordinates the activities of multiple project teams in collaboration with operational and informatics work groups and leadership.
• Develop, direct and manage initiatives that promote safe and effective utilization of the electronic medical record enterprise wide.
• Manages all activities relating to associate hiring, promotion, counseling, payroll, orientation and certification for multiple teams.
• Serves as content expert and liaison to operations in providing a safe, high quality electronic medical record.
• Reviews internal surveys and audits to maintain quality of service provided and compliance with standards.
• Conducts root cause analysis for complex Business issues and recommends enterprise solutions for bridging performance gaps.

Job Requirements

• Bachelor's Degree required.
• Minimum of three (3) to five (5) years of analyst level experience supporting healthcare systems, including user software support or Business department applications support.
• Experience managing an Enterprise Resource Planning (ERP) platform.
• Highly effective interpersonal, negotiation and conflict management skills. Demonstrates conflict management skills by reacting promptly and effectively in accordance with organizational policies.
• Demonstrated leadership skills, with the ability to work with multi-departmental teams and peers.           
• Strong analytical, problem-solving, critical thinking and conceptual skills to communicate rationale for options to achieve problem resolution.
• Strong software and application knowledge with base knowledge of relevant technologies and operating systems. Experience with the design, development and implementation of new technical architectures.

***External Applicants - Please be advised if you apply to this position, you will be asked to take an assessment as part of the application process.  This could add an additional 20 to 45 minutes, based upon the assessment that corresponds with this position.  Please allow yourself enough time to complete the test, as you will not be able to save your application and come back to complete it at a later time.  Do not use your mobile phone to apply to this position; our assessment is not compatible with mobile devices at this time ***

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.